What does odix do with my attachment?
odix Office 365 add-on scans attachments via its patented algorithm and neutralizes any piece of code that is not part of the native attachment structure, it then safely disassembles and rebuilds your attachment from scratch. These “new” attachments retain their original functionality, properties, and type, but if malware is found inside it is eliminated. This sanitized copy is safe to open and use.
Where are the original attachments stored?
Your original attachments are automatically saved in an odix Backup folder.
When the odix Office 365 Attachment Sanitization add-on is implemented, the odix Backup folder is automatically added in your Outlook mailbox.
How do I know it’s safe to open an attachment?
Upon successful sanitization of attachments, the following message is displayed in the message preview: “The following email attachments were successfully sanitized by odix: …”. You can safely open and use the attachment(s) listed in the message.
Why didn’t odix sanitize my attachment?
Although odix can sanitize the most common attachment types, you may receive an attachment of an unsupported or unrecognized type or a attachment type that is not part of your odix package. In such instances, a message is displayed in the message preview indicating that sanitization of the attachments was not possible. Open and use the attachment(s) listed in the message only if you trust the sender and are confident that it does not pose a risk.
What if a message has more than one attachment?
When multiple attachments are attached to a single message, odix processes each of the attachments separately.
Carefully review the results message in the message preview. It is possible that the sanitization of one attachment is successful while another attachment is not. Where this is the case, the message preview will specify which attachments were successfully sanitized and which were not.
Which types of attachments does odix sanitize?
odix supports the sanitization of many types of attachments, including the most commonly encountered attachments, such as PDFs, Microsoft Office (Word, Excel, PowerPoint) attachments, images, and more.
What about attachment types that aren’t supported?
If an incoming message includes an attachment of a type that is not supported, a message is displayed indicating that the file was not sanitized and advising you to only open the file if they trust the sender and are confident that it is a legitimate file.
Why is there a Backup folder in my Inbox?
The Backup folder is automatically added to your Outlook mailbox when the odix Office 365 Attachment Sanitization add-on is implemented. The odix-Backup folder contains the original copy of incoming email messages with their original attachment attachments (pre-sanitization).
Important: Although you can open attachments from within this folder, exercise extreme caution -– these attachments have not been sanitized and may contain malware.